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當客戶遇到IT疑難，致電IT Care Plus服務熱線時，我們的技術工程師會親自接聽，並為客戶提供遙控支援，嘗試即時解決客戶的疑難。但是，如果問題需要到現場才能解決，我們會因應不同情況派技術工程師到現場支援。