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HKT
Existing customer中文

Service package

IT Care Plus provides comprehensive expertise to help manage your IT systems, including PCs, servers and networking equipment^

  Basic Low usage Moderate usage High usage
Number of PCs 1－5 6－10 11－20 21－40
Regular visits* Twice per month Once per month Twice per month Twice per month
Hotline support Unlimited Unlimited Unlimited Unlimited
Remote support Unlimited Unlimited Unlimited Unlimited
Ad hoc onsite support* 3 5 10 15
Basic
Number of PCs 1－5
Regular visits* Twice per month
Hotline support Unlimited
Remote support Unlimited
Ad hoc onsite support* 3次

 

Low usage
Number of PCs 6－10台
Regular visits* Once per month
Hotline support Unlimited
Remote support Unlimited
Ad hoc onsite support* 5

 

Moderate usage
Number of PCs 11－20
Regular visits* Twice per month
Hotline support Unlimited
Remote support Unlimited
Ad hoc onsite support* 10

 

High usage
Number of PCs 21－40
Regular visits* Twice per month
Hotline support Unlimited
Remote support Unlimited
Ad hoc onsite support* 15  
*Networking equipment must be covered by an HKT maintenance contract
^Maximum of 2 hours per onsite visit