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HKT
Existing customer中文

Service coverage

Service coverage

Onsite support

Remote support*

Network equipment
  • Re-configuration service for router and switch
  • Problem diagnosis for router and switch
  • Preventive maintenance
  • Standby network engineer support services
  • Firmware upgrade and patch update for router and switch
  • Re-configuration service for router and switch
  • Problem diagnosis for router and switch

Computers/servers
  • Computer virus cleansing
  • Software installation and reconfiguration
  • PC/LAN network configuration
  • Email system reconfiguration
  • Operating system and patch update
  • Preventive maintenance
  • Standby network engineer support services
  • Video conferencing set up and checking
  • System upgrade
  • Data migration
  • Office software support
  • Software installation and reconfiguration
  • Email system reconfiguration
  • Operating system upgrade
  • System upgrades
  • Office software support

Service coverage

Onsite support

Network equipment
  • Re-configuration service for router and switch
  • Problem diagnosis for router and switch
  • Preventive maintenance
  • Standby network engineer support services
  • Firmware upgrade and patch update for router and switch

Computers/servers
  • Computer virus cleansing
  • Software installation and reconfiguration
  • PC/LAN network configuration
  • Email system reconfiguration
  • Operating system and patch update
  • Preventive maintenance
  • Standby network engineer support services
  • Video conferencing set up and checking
  • System upgrade
  • Data migration
  • Office software support

Service coverage

Remote support*

Network equipment
  • Re-configuration service for router and switch
  • Problem diagnosis for router and switch

Computers/servers
  • Software installation and reconfiguration
  • Email system reconfiguration
  • Operating system upgrade
  • System upgrades
  • Office software support

*Our engineers will diagnose and handle IT problems via the Internet. For security reasons, customers can monitor the entire remote support maintenance process. Additionally, customers can manage account information and service usage by visiting https://itcare.pcccw.com.


Remarks：
  • Wireless or wired network equipment, switches, routers or other network security equipment must be covered by HKT warranty or maintenance service. A device’s password or software support must be valid and provided by the customer or an authorized service partner. Remote support for configuration recovery is subject to availability of the latest backup configuration.
  • All types of remote support are subject to service availability.
  • Support service does not provide analysis of network usage.
  • The service does not cover special devices or systems such as those involving digital printing systems, multi-function digital systems, office automation systems and other related needs factory direct support systems.